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Frequently Asked Questions

How do I request a refund?

We offer a 72-hour onboarding guarantee and a 14-day performance review. Please start a request by emailing support@yoforex.net or opening a ticket in the app. See our Refund Policy for details.

How can I report a bug?

Please use the "Report a Bug" feature in the Settings menu of our mobile application. This automatically attaches your device info to help us fix it faster.

Is my data safe?

Yes. We use an encryption-first approach. All synced MT5 credentials and tokens stay encrypted. We never sell your trading history. Read more in our Privacy Policy.

Where are you located?

We operate from Dubai (YoForex AI FZCO) and Pune, India (YoForex AI Labs Pvt Ltd). Our business hours are Mon–Sat, 10:00–17:00 IST.